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Printing & Display Solution!

+86 1870 159 9700 

Frequently Asked Questions

Ordering and Payment

Q. How can I place an order?

Q. What is the order Procedure?

Q. Do you offer any discounts for bulk orders?

Q. What methods of payment do you accept?

Artwork

Q. Who does the Artwork? Can you help with the artwork?

Q. How do I send the artwork?

Q. What format does the artwork have to be in?

Delivery and Return

Q. What is your delivery policy?

Q. What is your return and refund policy?

Q. Do I get warranty when i buy from you?

Q: How do I place an order?

A: You have the following ways to place an order:

  • Place online order by clicking on the “ ADD TO CART” button.
  • Email us at sales@flagadvertising.com.cn
  • Call us on + 86 1870 159 9700 to place your order
    You will receive a confirmation of your order within 24 hours

Q: What is the order Procedure?

A:   1. Place your order
      2. Process payment and confirm shipping address
         (a) Send your artwork if printing required
         (b) Receive arwork proof from us and confirm.
         (c) Confirm payment and process printing
      3. Dispatch

Q: Do you offer any discounts for bulk orders?

A:We offer discount for bulk orders, please contact us for quotation.

Q: What methods of payment do you accept?

We accept PayPal, T/T(telegraphic transfer), Western Union.

 

Q: Who does the Artwork? Can you help with the artwork?

 

A:  Ideally you will have print ready artwork as per requirment of each product. However, if you need assistance, we have graphic designers available to provide you with expert advice and assistance in the preparation of your artwork. If required, our graphic designers can also create the artwork for you. All you need to do is provide us with the high-resolution images, logos, text etc. and our graphic designers will design and do the rest for you. Each design job will be quoted for on an individual basis. 

 

Q: How do I send Artwork?

A: -You can send Artwork to sales@flagadvertising.com.cn if size is less than 10MB. - For large artwork, you can use free service of  www.wetransfer.com to upload file and send us the download link. (with clear reference of your order/invoice number)

Q: What format does the artwork have to be in?

A: - PDF or High resolution JPEG File 
   - Files should be set up in CMYK or Pantone color mode
   - All the text must be outlined
   - Please setup in 1:1 scale with at lease 150dpi
   - If your job is colour critical, please provide a physical print sample with PMS colour codes. 
*The details of the artwork requirement for each product can be viewed by clicking the “ ARTWORK & SET UP” button in the product page

Q: What is your delivery policy?

A: Postage is vary from product to product, so please refer to the product page for the exactly charge of delivery for each item.

Flag Advertising (Beijing) Ltd endeavors to deliver the goods sold on our web site at the lowest possible prices. We maintain trading accounts with many of the major freight companies around worldwide including TNT, DHL, UPS, FEDEX, SF EXPRESS, POST OFFICE. Depending on the item(s) purchased, we will select the company most able to deliver the goods to that destination in a careful and timely manner.

Orders do not require printing are generally dispatched within the next business days after payment is confirmed. Orders require printing are generally dispatched within 1-2 workdays after artwork is approved and payment is confirmed. Orders with longer leading time are clearly stated in the product pages. Urgent order, please contact us for quote on additional charge and possibility of whether your deadline be met.

Customers will be able to trace the delivery online during the entire shipment with a unique tracking number. Customers have the full responsibility to provide us with the correct delivery address on checkout page before payment. Any changes of address after checkout will not beconsidered as valid.

Flag Advertising (Beijing) Ltd is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by customers.

Re-delivery fee will be charged on buyers for item that is undeliverable and/or returned to Flag Advertising (Beijing) Ltd due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

Q: What is your return and refund policy?

A: This happens infrequently, but sometimes minor damage can occur during transportation or a product may contain a manufacturer defect. If this occurs, contact us immediately. 
  - Returns accepted within: 7 Days after receiving items;
  - Return must be agreed by both parties prior to the actual return. 
  - Faulty or/and wrong items received by customer is eligible for return and refund. Product is damaged by customer will not be refunded.
  - Postage and Handling may not be refundable if full refund is required. Printed job is refundable if artwork proof happened.
When you receive your product and inspect for any damage. Check all components and parts immediately upon arrival of your delivery. On occasion products have been damaged during transport. Seller must be notified immediately. We request the photos of the damaged goods and packaging be provided (if at all possible).We are required to file a claim for shipping damage within seven (7) days, if we are not notified within this period all damage becomes the customers responsibility. 

Q: Do I get warranty when I buy from you?

A: - Most of the products you purchase from us has 3 months to 5 years warranty. You can refer to the product description for details. Warranty is on hareware/mechanism only, all printed materials are excluded from warranty and non-returnable. This includes smudges, scuffing, stains, weathering, fraying, tears & creases.

Have more questions?

Please contact us. We will answer all question you may have.