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Trusted Prints & Displays & Signs Solution!

 Customer Service

  • Shipping & Delivery

    Flag Advertising (Beijing) Ltd endeavors to deliver the goods sold on our web site at the lowest possible prices. We maintain trading accounts with many of the major freight companies around worldwide including TNT, DHL, UPS, FEDEX, SF EXPRESS, POST OFFICE. Depending on the item(s) purchased, we will select the company most able to deliver the goods to that destination in a careful and timely manner.

    Orders do not require printing are generally dispatched within the next business days after payment is confirmed. Orders require printing are generally dispatched within 1-2 workdays after artwork is approved and payment is confirmed. Orders with longer leading time are clearly stated in the product pages. Urgent order, please contact us for quote on additional charge and possibility of whether your deadline be met.

    Customers will be able to trace the delivery online during the entire shipment with a unique tracking number. Customers have the full responsibility to provide us with the correct delivery address on checkout page before payment. Any changes of address after checkout will not beconsidered as valid.

    Flag Advertising (Beijing) Ltd is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by customers.

    Re-delivery fee will be charged on buyers for item that is undeliverable and/or returned to Flag Advertising (Beijing) Ltd due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

  • Returns & Replacements

    Please note that it's our customers' responsibility to check the products dimensions, method of usage and installation, material of the products, features of the products before making payment.  We strongly recommend our customers choose and check your order carefully before purchasing. is not obliged to provide refunds for "change of mind" reasons or reasons of customers purchasing error. It's our customers'' responsibility to double check that the products are suitable for the purposes of your usage, unless:

    1. 1. The product reserves its original packaging; the product is unopened, in as new and saleable condition and is current stock / product line. may accept such returns. However the customers will be responsible for the cost of postage to return such product.  
    2. 2. Where accepts a return product for "change of mind reason", we may charge our customers administration and returning product fees up to 25 per cent of the product price which is listed on your tax invoice / customer receipt.
    3. 3. Our customers are entitled to a replacement or refund for a product damage or a "major failure" only if the product fails to be an acceptable quality. However it is only entitled if the damage is reported within 7 days if receipt of order.
    4. 4. Product replacement cannot be entitled if our current product is not available or the product line has been ended.
    5. 5. makes effort but does not guarantee, to process refund and replacement within 30 days of receipt by us of the returned product.
    6. 6. We have vary guranteen time for different products, we can replace products free within guranteen time, however client need to pay freight cost.
  • Ordering

    Customers are welcome to browse our website and select their suitable products and click "ADD TO CART” botton to purchase. Click "Check Out" and select your payment methods. Please note it's your responsibility to check the products dimensions, method of usage and installation, material of the products, features of the products etc before making payment (Check Out). A payment web page will give you guidelines to assist you for payment procedures. Once payment has been accepted, you will receive an order confirmation via email.

    We will then dispatch the product within per listed turn around time after order has been placed and payment has been confirmed.

  • Payment, Pricing & Promotions

    We accept PayPal, T/T(telegraphic transfer), Western Union.

     All price is in USD, exclude GST and freight.

    We have special promotions every month, please check our webiste any time.